Ticketmaster Australia

Went to the Cold Chisel concert in Melbourne, paid nearly $300 per ticket, travelled from interstate and the view was of the screen around the stage, couldn't see anything, if you tried to look at where the guys were all you could see was the scaffolding towers holding the circus tent up! Have contacted ticketmaster several times via all their contact me options, even through messenger. They are looking into it was the last reply on Sunday, it's now Thursday afternoon and still no response, messenger keeps telling me "looking into it" Shouldn't be that hard I sent copies of tickets, photos from our seats, seat numbers and emails...

Absolutely ridiculous customer service!!!

We purchased tickets to a concert months ago. Upon trying to open my Ticketmaster account I was asked to reset my password.

Upon clicking on the relevant button I was told that a code was being sent to the email address connected to the account. No code was received. I tried this on several occasions to no avail. Bottom line, I cannot access my account.

There was a Ticketmaster phone number I found, 136100, but all gets is Thank you for contacting Ticketmaster. Out contact centre is currently closed. Our new operating hours are 9:00 AM to 5:00 PM seven days a week. If your event is taking place today, please visit the box office for assistance.

Then the call is disconnected!! I called that number 5 times between 9.00am and 5.00pm today (Monday). Seriously?

There is no other Ticketmaster telephone number available anywhere. The contact us section of the website forces you into a loop and the advice is to access your account, which of course I cannot do.

The only means of contact is via a lengthy online form that asks for a whole lot of irrelevant information.

I havent heard back for two days and the event is approaching fast!!! How frustrating!

What a terrible business model.

All I'm trying to do is collect a ticket from you, one that was sent to me. Ref GA0006-GA4-37 to Bob Woods b54woods@***.com.

I have to set up an account. I have been trying for 4 days and when it comes to loading a verification number for the email, it just freezes. No phone contact? Your system is just not good enough and is a rip-off.

Send me a ticket asap; the next step is the ACCC and Consumer Affairs Victoria. Again, not good enough - you need some opposition to make you lift your game. My details are Bob Woods, 15 Hope Way, Cowes Vic 3922. The ticket is for General Admission for the Moto GP.

Please send me my ticket asap and send an email to b54woods@***.com with the shipping/supply details.

I can also go to the track and pick it up if that helps you. Yours truly, a very upset customer, Bob Woods.

I booked three tickets to John Bishop but there was a technical error and the page did not confirm my booking, it just went blank, so I thought that the booking had not gone through. I booked the tickets again.

Then later I got confirmation of the first three tickets. This technical issue was not my fault. I want a refund for the first three tickets. Have you ever tried to contact Ticketmaster?

The website is useless when it comes to refunds, you can't even talk to a bot. You are told to click on the Need Help With My Order button but there is no button with that name on it. The phone number "is now closed" so you can't speak to anyone. And they have my money.

Mmm.

Is this customer-centric? I don't think so