Ticketmaster Australia
Ticketmaster Australia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ticketmaster Australia has a 1.6 star rating from 45 reviews and only 9% would likely recommend, with overall sentiment strongly negative.
Positive Feedback
Some customers find it easy to buy tickets and occasional issues are resolved quickly by responsive staff.
Negative Feedback / Risk Areas
- Widespread Ticketmaster Australia reviews cite nonexistent customer service and unreachable phone support.
- Many customer complaints describe website and app failures causing lost or duplicate charges.
- Frequent issues with refunds, ticket delivery and account verification frustrate users.
Key Takeaways for Future Customers
- Expect poor live support; keep proof of purchase and photos of tickets when possible.
- Be cautious about refunds and account problems and allow extra time to resolve issues.
- Consider alternatives if reliable customer service or quick refunds matter to you.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ticketmaster Australia has a 1.6 star rating from 45 reviews and only 9% would likely recommend, with overall sentiment strongly negative.
Positive Feedback
Some customers find it easy to buy tickets and occasional issues are resolved quickly by responsive staff.
Negative Feedback / Risk Areas
- Widespread Ticketmaster Australia reviews cite nonexistent customer service and unreachable phone support.
- Many customer complaints describe website and app failures causing lost or duplicate charges.
- Frequent issues with refunds, ticket delivery and account verification frustrate users.
Key Takeaways for Future Customers
- Expect poor live support; keep proof of purchase and photos of tickets when possible.
- Be cautious about refunds and account problems and allow extra time to resolve issues.
- Consider alternatives if reliable customer service or quick refunds matter to you.
Media from reviews
Perth, Western Australia
The App is total garbage - auth process fails constantly
The Ticketmaster App (Android) is entirely unreliable, auth process constantly gets stuck in a loop, even brand new devices with a brand new app install have the issues.
just had transferred ticket disappear immediately I accepted it.
Would have given it ZERO stars if I could.
I now routinely take pictures of any TM tickets because the app is total and utter garbage
User's recommendation: Avoid if possible and take pictures of your tickets
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baulkham Hills, New South Wales
I have been trying to contact Ticketmaster. It's hopeless. Just go round and round in circles. Employ some staff
I'm trying to recover my tickets as my email got deleted as I now have a new phone. Previously I have always got to speak to someone.
The number I rang was just for the Australian Open. There's other things happening in the world.
Gee whiz. Talk about poor service.
User's recommendation: Be very wary about them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to speak to someone ony mobile Away from home no access toy laptop
Need to cancel tonight's tickets. Cannot go to La Bohème tonight due to illness; I have a medical certificate and insurance. Do not use Ticketmaster.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZero customer service.
Can't book tickets on line, and no customer service because they won't spend the money employing people. Worst business model ever.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Customver Service
Went to the Cold Chisel concert in Melbourne, paid nearly $300 per ticket, travelled from interstate and the view was of the screen around the stage, couldn't see anything, if you tried to look at where the guys were all you could see was the scaffolding towers holding the circus tent up! Have contacted ticketmaster several times via all their contact me options, even through messenger. They are looking into it was the last reply on Sunday, it's now Thursday afternoon and still no response, messenger keeps telling me "looking into it" Shouldn't be that hard I sent copies of tickets, photos from our seats, seat numbers and emails...
- No customer service
Preferred solution: Full refund
User's recommendation: Make sure you know what you are buying
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have never dealt with a more inept company!
I bought 4 tickets for a show, which I could not use, so gifted these to friends. A simple process became such a circus!
I live in Canberra the show was in Sydney I was gifting the tickets to friends in Sydney a very straightforward transaction, one should think.
Firstly, my tickets werent showing on the app.
I was told they could be printed off at the box office on the day, if the following were shown:
- my photo ID or, if I wasnt collecting, a letter of authority to collect tickets
- order number was presented
- the credit card used to purchase the tickets
I explained that I wasnt comfortable about posting my credit card to friends for a start, I needed it!
And secondly, there wasnt time to arrange this as the show was a couple of days later.
I had the same response as in the previous message the above list of documents needed!
I emailed again and then NO RESPONSE!
Eventually I called Capitol Theatre, who sorted the matter out in two seconds and apologised. Apparently thats something they have to do on a regular basis!
I will never use Ticketmaster again.
User's recommendation: Don’t use Ticketmaster!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Where are my commemorative tickets?!
Company fixed the issue and I have been provided with apology. Ticket was mailed
I have emailed help and all I get are copy and paste answers telling me that my tickets will appear on my phone just before the event. I keep asking the 'help centre' to read my query before replying and the final answer was to contact 'Pearl Jam'. The tickets are THROUGH TICKETMASTER!!! Ticketmaster are responsible for sending these out.
I call the accessible hotline, because that's the ONLY phone number available in Australia, and they give option 1 if the call is about anything other than accessible tickets. It goes to a voice recording telling me to 'log in, select my tickets and it will enable the chat function '.
Bottom line, if you don't have current tickets you can't get help. Terrible, evasive, customer service.
User's recommendation: Not recommended
Adelaide Cbd, South Australia
Absolutely no customer service
How can a company even exist without providing a decent level of customer service. When you cannot login to their app and they say call a number which just hangs up when you dial it??? Unbelievable!
User's recommendation: Don't use this company!
Brisbane, Queensland
Can't purchase tickets
Website won't allow purchase for unintelligible reasons and can't phone anyone. Terrible service. Shocking totalitarian customer service.
User's recommendation: Avoid ticketmaster if possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMJ the musical Sydney Saturday 19th 2pm
Ive booked 4 seats in lyric theatre Row D seats 44,45,46,47 and one of my other kids decided to book in a seat a day later and booked a seat in row E seat 28. Please if you can call me back on 040539**** to organise me a closer seat to my kids. Thanks
Perth, Western Australia
I was wondering why tickermaster keeps telling me that my email address is not a proper email address
Getting some help might be a good start HELPHELPHELP...PLEASE ...HHALLELUJAH...HELPHELPHELPHELPHELPHELP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible every step of the way
Attempted to purchase concert tickets, on the final page after it was processing it said my transaction had timed out. Went back in and purchased new seats, only to find that the original ones had also been charged despite the page saying it had timed out!
No phone number to contact anyone, just a generic form which only has limited characters you can put in. will be taking this further if not refunded for the double charge
- Awful website
- Terrible service
- No one to speak to
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Resolved: No customer service
Company fixed the issue and I have been provided with apology. They provided information that assisted with access to their site
I have reached out on about 20 occasions using their 'Email Us' service through the app. Each time, I get exactly the same response, no matter my inquiry.
I have asked if someone can call me to discuss my issue with getting access to my account, as a 'Your Session Has Been Temporarily Suspended' message keeps appearing that I cannot get past. All they ask for is the order and payment details. I just want to download my tickets to my wallet on my phone.
How hard is it to refresh my account in the background, or provide some practical, clear instructions? I am very disappointed in their customer service, which is non-existent.
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Good luck in getting any customer service go to Consumer Affairs in your state
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
Absolutely ridiculous customer service!!!
We purchased tickets to a concert months ago. Upon trying to open my Ticketmaster account I was asked to reset my password.
Upon clicking on the relevant button I was told that a code was being sent to the email address connected to the account. No code was received. I tried this on several occasions to no avail. Bottom line, I cannot access my account.
There was a Ticketmaster phone number I found, 136100, but all gets is Thank you for contacting Ticketmaster. Out contact centre is currently closed. Our new operating hours are 9:00 AM to 5:00 PM seven days a week. If your event is taking place today, please visit the box office for assistance.
Then the call is disconnected!! I called that number 5 times between 9.00am and 5.00pm today (Monday). Seriously?
There is no other Ticketmaster telephone number available anywhere. The contact us section of the website forces you into a loop and the advice is to access your account, which of course I cannot do.
The only means of contact is via a lengthy online form that asks for a whole lot of irrelevant information.
I havent heard back for two days and the event is approaching fast!!! How frustrating!
What a terrible business model.
User's recommendation: IF you can avoid using this company then go elsewhere
Melbourne, Victoria
Disgraceful customer service
Bought 3 tickets on Ticketmaster for Greenday concert in Melbourne. Unfortunately we now cannot attend but I am unable to re-sell tickets because according to Ticketmaster the event organiser has locked them for resale.
They cannot provide any help even though there are a number of other people that have similar tickets for sale on tixel. Cant speak to anyone and just keep getting sent standard reply emails.
Ticketmaster operates just like a scam site. Do not use them.
User's recommendation: DO NOT Buy from Ticketmaster
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund 4 tickets AU$576.00
I wish for you to refund my 4 tickets for the Brisbane International tennis event on 3 Jan 25. The reason why is because 3 people contracted Corona yesterday, 30-12-2024.
The ticket was purchased via Ticketmaster online on 23-12-2024. Confirmation No: 14-4****/AU2, Friday Jan @ 06:30PM.
Price: AU$576.00, paid by AMEX Card. Section 305, Row K, Seats 120-121, and Section 305, Row L, Seats 121-122.
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